Help / Frequently asked questions
Frequently asked questions
Find answers about the apps, society setup, community features and the two new-customer offers.
What is G8 Knock?
G8 Knock is a society gate-management and community platform connecting residents, guards and society admins. It brings visitor permissions, gate records and everyday community updates into one workflow.
How do the two new-customer offers work?
Choose either ₹1,999 for your first full year (80% off the regular ₹9,999 annual price), or a three-month free trial followed by ₹9,999 + GST for a full year. These are alternative offers and cannot be combined. Annual renewal is ₹9,999 + GST.
Is there a limit on residents?
The advertised new-customer subscription includes unlimited residents. Contact the team to confirm your society setup, selected offer and any applicable terms before activation.
How does a resident activate their account?
The society admin creates the resident profile and generates an activation code. Install the resident app and use the code to activate the account. The admin can share the code through WhatsApp.
Does every guard need their own phone?
No. The guard app supports a shared gate phone used by the guards at that gate. The society admin configures the guard profile and gate setup.
Can we use only entry tracking?
Yes. Societies can choose entry-and-exit tracking or entry-only mode. When switching to entry-only mode, the admin can confirm closing existing inside records.
Can residents pre-approve someone without a mobile phone?
Yes. A resident can add an expected visitor by name with the number of persons. The guard sees the pre-approval and can mark entry within its validity period.
What about deliveries and visitors going to several homes?
Residents can allow expected deliveries for up to 24 hours. Guards can add multiple homes to one manual visitor registration, with approvals handled separately for each home.
Do domestic staff need an app?
No. Residents create home-staff passes, and admins can create society-staff passes. Staff can show their QR pass at the gate without installing a separate staff app.
How do photo feeds and society stories work?
Admins publish society photo-feed posts. Residents can like and comment; photo downloading is available when the admin enables it. Residents can also share 24-hour society stories. Story owners can see viewers, likes, reactions and their timestamps.
Where are society photos stored?
A society admin connects a society-owned Cloudinary account for media. Its storage and bandwidth quotas apply. G8 Knock manages the app experience and related records.
Are visitor approvals and calling the same thing?
Visitor decisions are sent through the app. Call-security and resident-call actions use the phone’s regular calling service; SIM or carrier charges may apply.
Does the app need an internet connection?
An internet connection is needed to send approvals and synchronize records. If connectivity is lost, the app keeps the signed-in session and shows connection status rather than treating the user as logged out.
How do we install on Android or iPhone?
Android APK downloads are available on the Downloads page. Current iPhone testing uses TestFlight; contact the team for access. Activation is managed by the society admin.
Can security agencies offer G8 Knock to their societies?
Yes. Contact info@g8knock.com to discuss the societies you support, gate requirements and onboarding.
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